This student pursuing a Masters Degree in Computer Applications (name withheld on family’s request) has had deteriorating eyesight when he was finishing his college degree. Thus, when he started graduate studies, taking regular exams became more difficult because of his low vision. He asked for some consideration of extra time from his university based on what he thought were “humanitarian grounds” for a vision impaired student. He was not aware that the support he sought for was in fact his right. Nonetheless, he learned of this right from Eyeway when a Helpdesk counsellor followed up on him one time, incidentally two days before his major exam. Apart from informing him of compensating facilities for vision impaired students, Eyeway also quickly and successfully reached out to the student’s university in its central office which made the regional office aware of their own rule to provide 20 minutes extra per hour in examinations for vision impaired students.