Banks are under-educated on banking norms and policies. They are unaware of their own apex body’s circulars and notifications. Whose fault is it? The clients are often at the receiving end of this ignorant and indifferent attitude of officials. Ashok Dhoni (name changed), a 17-year-old teenager from Ranchi, Jharkhand is suffering at the hands of two public sector banks – Oriental Bank of Commerce and Bank of Baroda-which adds to several other problems spewed out by nationalized banks in India.

Azhar Mahmood (name changed) from Ludhiana (Punjab) reached the Eyeway Helpdesk. He is 30 years old. He was partially blind by birth and later on became totally blind. He first got in touch with Eyeway on Sep 2016 and conveyed to the counselor that he got to know about the Helpdesk after listening to a radio programme Eyeway Yeh Hai Roshni Ka Karawan. As a child, he faced problems in his studies and later joined a special school to study Braille. After passing higher secondary, he got a government job in Grade D in Panchayati Raj Department which was five years ago.

Ajit Sharma (name changed)  a 31-year-old resident of Delhi who went blind after he met with an accident in 2007 walked into Score Foundation with his parents. They are a well-to-do family, with Ajit’s father a businessman and mother a house-wife. Ajit has gone through the ordeal of being in a coma six months after he met with the accident. They got to know about Eyeway when one day they accidentally bumped into our Helpdesk Operations Manager. But it took them a whole year before they made up their mind to contact Eyeway Helpdesk.

Rajnath Kumar (name changed), a resident of Uttar Pradesh is 100% blind. He is married and a father of two girls. He grew up in the midst of financial troubles. Hailing from a farmer’s family, his education stopped when he passed from 8^th standard in school. That was the best his father could afford for him. There was a long period of him remaining as a liability to his family and in despair. But marriage brought a new perspective to his life and economic self-sustenance was inevitable to that. This is when he started ruing about starting a business of his own.