Institute of Banking Personnel Selection
CRP CSA -XVI
COMMON RECRUITMENT PROCESS (CRP) FOR
RECRUITMENT OF CUSTOMER SERVICE ASSOCIATES (CSA)
IN PARTICIPATING PUBLIC SECTOR BANKS (Vacancies of 2027-28)

Highlights of the advertisement are given below, for complete details visit: https://www.ibps.in/wp-content/uploads/Notification_CRP_CSA_XVI-Final.pdf

The last date to apply online is: 21.08.2026

The Online Examination (Preliminary and Main) for the upcoming Common Recruitment Process (CRP
CSA XVI) for Recruitment and Selection of Personnel for Customer Service Associate (CSA) Post in the
Participating Public Sector Banks will be conducted by the Institute of Banking Personnel Selection
(IBPS) as per the tentative schedule provided below.

Applications are invited from eligible and interested candidates aspiring to join as a Customer Service
Associate (CSA) in any of the Participating Public Sector Banks listed at (A) for the Common Recruitment Process (CRP CSA -XVI) for vacancies of 2027-28. The candidates are required to register for the Common Recruitment Process (CRP). The examination will be two tier i.e. the online examination will be held in two phases, Online Preliminary and Online Main. Candidates who qualify in Online Preliminary Examination and shortlisted will have to appear for Online Main Examination.
Depending on the actual vacancies to be filled in during the financial year 2027-28 based on the business needs of the Participating Banks and as reported to IBPS, candidates shortlisted will be provisionally allotted to one of the Participating Banks based on merit-cum-preference keeping in view the spirit of Govt. Guidelines on reservation policy, administrative exigencies, etc.

Post: Customer Service Associate (CSA)
State wise post:
1. Andhra Pradesh
INDIAN OVERSEAS BANK: 01
UCO BANK: 01

Total: 02 for Visually Impaired

2. : ASSAM
CANARA BANK: 01
PUNJAB NATIONAL BANK: 01
UCO BANK: 01

Total: 03 for Visually Impaired

3. : BIHAR
CANARA BANK: 01
CENTRAL BANK OF INDIA: 01
INDIAN BANK: 01
PUNJAB NATIONAL BANK: 01

Total: 04 for Visually Impaired

4. CHHATTISGARH
CANARA BANK: 01
UCO BANK: 01
Total No. of posts: 02 for Visually Impaired

5. DELHI
CANARA BANK: 01
INDIAN OVERSEAS BANK: 01
PUNJAB NATIONAL BANK: 01

Total : 03 for visually Impaired

6. GOA
CANARA BANK: 01 for visually impaired

7.  GUJARAT
BANK OF BARODA: 02
BANK OF INDIA: 01
CANARA BANK: 01
INDIAN OVERSEAS BANK: 01
UCO BANK: 01

Total: 06 for Visually Impaired

8. : HARYANA
CANARA BANK: 01
CENTRAL BANK OF INDIA: 01
INDIAN BANK: 01
UCO BANK: 01

Total: 04 for Visually Impaired

9. HIMACHAL PRADESH
CANARA BANK: 01
UCO BANK: 01

Total: 02 visually impaired

10. : JAMMU & KASHMIR
CANARA BANK: 01
UCO BANK: 01
Total: 02 for Visually impaired

11.  JHARKHAND
BANK OF INDIA: 01
CANARA BANK: 01

Total: 02 for visually impaired

12. : KARNATAKA
BANK OF BARODA: 02
CANARA BANK: 08
INDIAN OVERSEAS BANK: 01
PUNJAB NATIONAL BANK: 03
Total: 14 for visually impaired

13. KERALA
UCO BANK: 01 for visually impaired

14. MADHYA PRADESH
BANK OF INDIA: 01
CANARA BANK: 01
CENTRAL BANK OF INDIA: 01
INDIAN BANK: 01
INDIAN OVERSEAS BANK: 01
Total: 06 for visually impaired

15. MAHARASHTRA
BANK OF BARODA: 01
BANK OF INDIA : 02
BANK OF MAHARASHTRA: 02
CANARA BANK: 02
CENTRAL BANK OF INDIA: 02
INDIAN BANK: 01
PUNJAB NATIONAL BANK: 03
UCO BANK: 01
Total : 14  for visually impaired

16. MANIPUR
UCO BANK: 01 for visually impaired

17. MEGHALAYA
UCO BANK: 01 for visually impaired

18. MIZORAM
UCO BANK: 01 for visually impaired

19. NAGALAND
UCO BANK: 01 for visually impaired

20. ODISHA
CANARA BANK: 01
INDIAN BANK: 01
Total: 02 for visually impaired

21. : PUNJAB
CANARA BANK: 01
CENTRAL BANK OF INDIA: 01
INDIAN BANK: 01
PUNJAB & SIND BANK: 02

Total: 05 for visually impaired

21. : RAJASTHAN
BANK OF BARODA: 01
CANARA BANK: 01
INDIAN BANK: 01
PUNJAB NATIONAL BANK: 01
UCO BANK: 01
Total: 05 for visually impaired

22.  SIKKIM
UCO BANK: 01 for visually impaired

23. TAMIL NADU
INDIAN BANK: 03
PUNJAB NATIONAL BANK: 01
UCO BANK : 01
Total: 05 for visually impaired

24. : TELANGANA
INDIAN OVERSEAS BANK: 01
UCO BANK: 01
Total: 02 for visually impaired

25. UTTAR PRADESH
BANK OF BARODA: 03
CANARA BANK: 03
CENTRAL BANK OF INDIA: 03
INDIAN BANK: 04
INDIAN OVERSEAS BANK: 01
PUNJAB NATIONAL BANK: 04
UCO BANK: 01

Total: 19 for visually impaired

26. UTTARAKHAND
CANARA BANK: 01
PUNJAB NATIONAL BANK: 01
UCO BANK: 01

Total:03 for visually impaired

27. WEST BENGAL
CANARA BANK: 01
CENTRAL BANK OF INDIA: 01
INDIAN BANK: 01
INDIAN OVERSEAS BANK: 01
PUNJAB NATIONAL BANK: 04
UCO BANK : 01
Total: 09 for visually impaired

Total no. of posts for visually impaired: 121
SCALE OF PAY: 

Basic: ₹ 24050-1340/3-28070-1650/3-33020-2000/4-41020-2340/7-57400-4400/1-61800-2680/1-64480
The CSA will be eligible for allowances & perquisites as per rules of the Participating Bank in force from time to time.

Since recruitment in clerical cadre in Public Sector Banks is done on State/UT-wise basis, candidates can apply for vacancies in any one State/ UT only

Age: 20-28 years
A candidate must have been born not earlier than 02.08.1998 and not later than 01.08.2006 (both dates inclusive)

Age relaxation: 10 years

Educational Qualifications (As on 21.08.2026):

A Degree (Graduation) in any discipline from a University recognised by the Govt. Of India or any equivalent qualification recognized as such by the Central Government.
The candidate must possess valid Mark-sheet / Degree Certificate that he/ she is a graduate on the day he / she registers and indicate the percentage of marks obtained in Graduation while registering online. 

The candidates applying for vacancies of a particular State/UT, should be proficient in (reading, writing, speaking and understanding) the specified / opted local language of that State/UT (mentioned in the list provided for each Sate/ UT as per Annexure III). May kindly refer to clause ‘H’ (Local Language Proficiency Test (LLPT)) for further details.

Computer Literacy: Operating and working knowledge in computer systems is mandatory i.e. candidates should have Certificate/Diploma/Degree in computer operations/Language/ should have studied Computer / Information Technology as one of the subjects in the High School/College/Institute.

Candidate should indicate the percentage obtained in Graduation calculated to the nearest two decimals in the online application. Where CGPA / OGPA is awarded, the same should be converted into percentage and indicated in online application. The candidate will have to produce a certificate issued by the appropriate authority inter alia stating that the norms of the University regarding conversion of grade into percentage and the percentage of marks scored by the candidate in terms of norms.

Candidates must produce Caste / Category Certificate issued by competent authority in the prescribed format as stipulated by Government of India in case of SC / ST / OBC (NCL) / PwBD category.

Visual Impairment (“VI” Category):
Only those Visually Impaired (VI) persons who suffer from any one of the following conditions, after best correction, are eligible to apply.

a. Blindness:
i. Total absence of sight; OR
ii. Visual acuity less than 3/60 or less than 10/200 (Snellen) in the better eye with best possible correction; OR
iii. Limitation of the field of vision subtending an angle of less than 10 degree. OR
b. Low Vision:
i. Visual acuity not exceeding 6/18 or less than 20/60 upto 3/60 or upto 10/200 (Snellen) in
the better eye with best possible corrections; OR
ii. Limitation of the field of vision subtending an angle of less than 40 degree up to 10 degree.

Guidelines for Persons with Benchmark Disabilities/Specified Disabilities using a Scribe.

The scribe will be allowed to be used as per the guidelines issued vide Office Memorandum F. No. 16-110/2003-DDIII dated February 26, 2013 by Government of India, Ministry of Social Justice and Empowerment, Department of Disability Affairs, New Delhi and clarification issued by Government of India, Ministry of
Finance, Department of Financial Services vide letter F. No. 3/2/2013-Welfare dated 26.04.2013 and Office Memorandum F. No. 29-6/2019-DD-III dated 10.08.2022 issued by Government of India, Ministry of Social Justice and Empowerment, Department of Empowerment of Persons with Disabilities (Divyangjan). In all such cases where the scribe facility is used, the following rules will apply:

The candidate will have to arrange his / her own scribe at his/her own cost.

For candidates availing scribe in accordance with OM - F. No. 29-6/2019-DD-III dated 10.08.2022, shall be allowed scribe facility subject to production of a certificate at the time of online examination to the effect that person concerned has limitation to write and that scribe is essential to write examination on his/her behalf
from competent medical authority of a Government healthcare institution as per proforma attached as Appendix I. Such candidates shall also, upload their certificate
while filling the application form. Also, the qualification of the scribe should be one step below the qualification of the candidate taking examination. Letter of undertaking as per Appendix II should be submitted by such candidates at the time of examination

The scribe may be from any academic stream.

Both the candidate as well as scribe will have to give a suitable undertaking confirming that the scribe fulfils all the stipulated eligibility criteria for a scribe mentioned above. Further in case it later transpires that he/she did not fulfil any laid down eligibility criteria or suppressed material facts the candidature of the applicant will stand cancelled, irrespective of the result of the CRP.

Deliberate Wrong information about the candidate/ scribe in declaration form submitted at the time of online application or at the time of examination or at any stage would render the candidate and scribe being debarred either permanently or for specified periods of time for CRP examinations.

Those candidates who are eligible to use scribe facility shall be eligible for compensatory time of 20 minutes or otherwise advised for every hour of the examination.

In view of the importance of the time element, the examination being of a competitive nature, the candidate must fully satisfy the Independent Medical Officer/ Medical Board of the Bank that there was necessity for use of a scribe as he/ she has physical limitation to write including that of speed by the disabilities as mentioned in
guidelines regarding Persons with Benchmark/Specified Disability using the services of a scribe

Candidates eligible for and who wish to use the services of scribe in the examination should invariably carefully indicate the same in the online application form. Any subsequent request may not be favourably entertained.

The scribe arranged by the candidate should not be a candidate himself/herself for the online examination under (CRP-CSA-XVI). If violation of the above is detected at any stage of the selection process, candidature for CRP of both the candidate and the scribe will be cancelled.

A Scribe can act as Scribe only for one candidate for CRP – CSA-XVI process. If violation of the same is detected at any stage of the selection process, candidature of the candidates for CRP will be cancelled and the scribe shall be debarred from future CRP examinations. Please ensure that the scribe that you select should not have appeared as a scribe with a candidate who was debarred in CRP Examinations. The scribe also should not have appeared as a candidate who was debarred in CRP Examinations.

Only candidates registered for compensatory time (at the time of online registration) will be allowed such concessions since compensatory time given to candidates shall be system based, it shall not be possible for the test conducting agency to allow such time if he / she is not registered for the same. Candidates not registered for compensatory time shall not be allowed such concessions. 

During the exam, at any stage if it is found that scribe is independently answering the questions or prompting answers in any direct/ indirect manner, the exam session will be terminated and candidate’s candidature will be cancelled. The candidature of such candidates using the services of a scribe will also be cancelled if it is reported after the examination by the test administrator personnel that the scribe independently answered the questions or prompted the answer in any direct/ indirect manner. In such cases, the Candidate and scribe may also be debarred either permanently or for specified periods from all CRP – examinations.

Those candidates who have been debarred from appearing in CRP examinations for specified periods in terms of communication made to that effect by IBPS, may act accordingly

Guidelines for Visually Impaired candidates

 Visually Impaired candidates (who suffer from not less than 40% of disability) may opt to view the contents of the test in magnified font and all such candidates will be eligible for compensatory time of 20 minutes for every hour or otherwise advised of examination.
 The facility of viewing the contents of the test in magnifying font will not be available to Visually Impaired candidates who use the services of a Scribe for the examination.

Guidelines for persons with specified disability having less than 40 % disability and having difficulty in writing.

A compensatory time of not less than twenty minutes per hour of the examination shall be allowed for persons who are eligible for getting scribe. In case the duration of the examination is less than an hour, then the duration of the compensatory time shall be allowed on pro-rata basis. 

Application Fees/ Intimation Charges [Online payment from 01.08.2026 to 21.08.2026, both dates inclusive] shall be as follows:

Rs. 175/- (inclusive of GST) for SC/ST/PwBD/ESM/DESM candidates.

The examination will be conducted online in venues across many centres in India. The tentative list of Examination centres for the Online Preliminary exams and those for Online Main exams is available in Annexure II.