Vandana Mandi, Deepika Kumari, Anu Kumari and 12 more girls were interacting confidently with the customers over the phone explaining them about various schemes provided by a telecom company. What made them different is their sheer determination to create identity for themselves in society, beating all odds these visually impaired girls are receiving training as the call centre operators and will soon work for a renowned telecom company.
With a firm voice and to lead a dignified life, Vandana Mandi (30), said, “This initiative has changed our life and has given us a direction. As visually impaired persons, we need someone who can take care of us. Moreover, from now onwards I can contribute to my family income. The service started by Vodafone has changed our life and have encouraged us in several ways. Now I can proudly say that I am independent.”
Similarly, with the same confidence and smile, another trainee, Anu Kumari (23), added, “I love this job. We get to interact with several people. At present, I am completing my graduation and will continue in the BPO sector, if got an opportunity. Through constant guidance, I am improving has a telecom operator.”
With the aim to bring ‘Divyang’ girls in the mainstream, Vodafone India Limited has partnered with the Braj Kishore Netraheen Balika Vidyalaya to develop a project titled ‘Drishti’ to provide opportunity to the visually impaired girls and make them self dependent.
Under this ambitious project, the telecom company has set up a Tele-calling centre on the school premises, wherein members of the school have been trained by Vodafone on voice recognition system to connect with potential pre-paid customers.
“This particular venture is special as the company is targeting visually impaired girls and helping them to upgrade their quality of life through imparting special skills that will enable them to earn a living and be self –dependent. The organisation believe these girls are equally capable and dedicated as anyone else in taking up professional challenges,” said, Business Head, Bihar and Jharkhand, Vodafone India, Rajshekhar Metgud while inaugurating the call centre.
The concept to start the service came after I first visited the Technical Training Institute at Pune, where the company was running a call centre for differently abled people, added, Co-Founder of Braj Kishore Netraheen Balika Vidyalaya, Neelu Verma.
“Girls here come from primitive places. After a rigorous training for one year, few girls were sent to Pune and they received very good remark from trainers. Keeping this in mind and with the support of Telecom Company, the school is working towards socio economic rehabilitation of visually impaired. For the convenience of the Tele calling team, the call centre is set up here on campus premises,” said Verma.
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