Breaking Barriers with Accessible Technology
The BPO sector, known for its reliance on voice-based services, holds significant potential for visually impaired individuals. However, the lack of accessible Customer Relationship Management (CRM) software presents a major barrier to employment. Most CRM systems are not compatible with screen reading software, making it difficult for visually impaired individuals to perform tasks effectively.
George Abraham discusses the reluctance of CRM vendors to make necessary modifications and emphasizes the need for change. By addressing these accessibility challenges, businesses can unlock new pathways to employment, empowering visually impaired individuals and contributing to a more inclusive and diverse workforce.
The Economic and Social Impact
Integrating visually impaired individuals into the workforce is not just about social justice; it's an opportunity to boost economic participation and growth. With the right support, the BPO industry can tap into this underutilized talent pool, enhancing the quality of life for many and fostering a more inclusive economy.
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Join us in exploring how accessible technology can transform lives and open up new employment opportunities. Click the link below to watch the full video:
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