Score Foundation
Location: Delhi

The last date of application submission is 10thApril2016.

Job title: Helpdesk Counsellor (Female)
Division/Section: Eyeway National Helpdesk
Reports to: OperationsManager Helpdesk

Established in 2002, Score Foundation is a not for profit organisation, working to empower blind and visually challenged citizens of the country, through project Eyeway that gathers and shares useful information on life with blindness.

Eyeway helpdesks are placed across India, wherein people call in to address their queries and challenges on living life with blindness, in the language they are the most comfortable in. 

SUMMARY OF THE POSITION:

The primary purpose of the Helpdesk Counsellor position is to respond to inquiries and requests for information, advice and guidance.
QUALIFICATION:

Candidate should be a Graduate in any discipline, with 1-2 years of work experience in a similar or related position, and should have working proficiency in English and Hindi.
In case of no or less than 2 years’ experience, the candidate will be eligible for the post of Trainee Helpdesk Counsellor.

Knowledge and skills:

The potential counsellor should have good information on rules and regulations, facilities and organisations, products and services, achievers and other relevant knowledge in the domain of visual disability. The skillset required  is: Good interpersonal skills, team spirit, command of Hindi,  English, knowledge of a local language is an advantage, committed, independent, initiator, sound working knowledge of Internet, Ms Windows, Ms Word, Ms Excel and Assistive Technology.

Working days and timings:
Monday-Friday 10 A.M.-5.30 P.M.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Is responsible for assisting all clients with their questions relating to life with visual impairment to the best of his/her ability, in a professional and courteous manner.
• Should pose ready knowledge of a wide range of issues visually impaired people might be confronted with.
• Should always be willing to find answers to all questions addressed to him/her within the domain.
• Should be ready to research questions using a variety of manuals and resources, and to work with other consultants, staff and affiliated consulting organizations in answering any customer's question.
• Should familiarize himself/herself with the research and information resources and knowledge bases at hand and explore and develop new sources of information whenever necessary.
• Should be willing to learn as he/she progresses in his/her position and as he/she is faced with new questions and situations.
• Is expected to stay abreast of current news, problems, changes and updates relevant to our domain.
• Based on the questions that reach the helpdesk, he/she researches and contributes material for the Eyeway knowledge recourse.
• Registers and documents all questions and the way these were handled in the helpdesk log documentation.

The candidate will be required to perform other related duties as assigned.
 
Remuneration for the position is 15,000 to 20,000 and is negotiable depending upon the experience of the candidate.

How to apply:

Interested candidates are requested to submit a cover letter and CV. The cover letter should have the name of the post and a short paragraph on ‘Why you want to work with us?’ We expect 2 references in your C.V. along with other relevant information. The last date of application submission is 10thApril2016. Please email your C.V.s along with cover letters to jobs@eyeway.org.

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