The Institute of Banking Personnel Selection (IBPS)
CRP CSA -XV
COMMON RECRUITMENT PROCESS FOR
RECRUITMENT OF CUSTOMER SERVICE ASSOCIATES
IN PARTICIPATING BANKS (Vacancies of 2026-27)
Official Website: www.ibps.in
In case of queries / complaints please log in to https://cgrs.ibps.in

Highlights of the advertisement are given below, for complete details visiit: https://www.ibps.in/wp-content/uploads/DetailedNotification_CRP_CSA_XV_F...
Last Date for Apply Online  21.08.2025

The Online Examination (Preliminary and Main) for the upcoming Common Recruitment Process (CRP
CSA XV) for Recruitment and Selection of Personnel for Customer Service Associate Post in the
Participating Banks will be conducted by the Institute of Banking Personnel Selection (IBPS) as per the
tentative schedule provided below

Applications are invited from eligible and interested candidates aspiring to join as a Customer Service
Associate in any of the Participating Public Sector Banks listed at (A) for the Common Recruitment
Process (CRP CSA -XV) for vacancies of 2026-27. The candidates are required to register for the
Common Recruitment Process. The examination will be two tier i.e. the online examination will be
held in two phases, Online Preliminary and Online Main. Candidates who qualify in Online
Preliminary Examination and shortlisted will have to appear for Online Main Examination.
Depending on the actual vacancies to be filled in during the financial year 2026-27 based on the
business needs of the Participating Banks and as reported to IBPS, candidates shortlisted will be
provisionally allotted to one of the Participating Banks based on merit-cum-preference keeping in
view the spirit of Govt. Guidelines on reservation policy, administrative exigencies, etc.

Post:  Customer Service Associates (Clerical cadre posts)
No. of posts: 
1.  ANDHRA PRADESH: 03  for Visually Impaired
CANARA BANK: 02
CENTRAL BANK OF INDIA: 01

2.. ASSAM: 02 for Visually Impaired
CENTRAL BANK OF INDIA: 01
UNION BANK OF INDIA: 01

3. BIHAR: 02 for Visually Impaired
CENTRAL BANK OF INDIA: 02

4. : CHHATTISGARH: 01 for Visually Impaired
BANK OF BARODA: 01

5. DELHI: 06 for Visually Impaired
CANARA BANK: 01
INDIAN OVERSEAS BANK : 01
PUNJAB NATIONAL BANK : 03
PUNJAB & SIND BANK: 01

6. GOA: 01 for Visually Impaired
UNION BANK OF INDIA : 01

7.GUJARAT: 07 for Visually Impaired
BANK OF BARODA: 03
BANK OF INDIA: 01
CENTRAL BANK OF INDIA: 01
PUNJAB & SIND BANK: 01
UNION BANK OF INDIA: 01

8. : HIMACHAL PRADESH:: 01 for Visually Impaired
PUNJAB NATIONAL BANK: 01

9. : KARNATAKA: 09 for Visually Impaired
BANK OF BARODA: 02
CANARA BANK: 07

10  KERALA: 01  for Visually Impaired
CANARA BANK : 01

11. MADHYA PRADESH: 06 for Visuallly Impaired
BANK OF INDIA: 01
CANARA BANK : 01
CENTRAL BANK OF INDIA: 03
PUNJAB NATIONAL BANK: 01

12. MAHARASHTRA: 10 for Visually Impaired
BANK OF BARODA : 01
BANK OF INDIA: 01
BANK OF MAHARASHTRA: 03
CANARA BANK: 01
CENTRAL BANK OF INDIA: 03
PUNJAB NATIONAL BANK: 01

13. MANIPUR: 01 for Visually Impaired
CENTRAL BANK OF INDIA : 01 

14.: ODISHA: 02 for Visually Impaired
CANARA BANK: 01
UNION BANK OF INDIA: 01

15. PUNJAB: 04 for Visually Impaired
BANK OF INDIA : 01
CENTRAL BANK OF INDIA: 01
PUNJAB NATIONAL BANK : 01
PUNJAB & SIND BANK: 01

16. RAJASTHAN: 03 for Visually Impaired
BANK OF BARODA: 02
CENTRAL BANK OF INDIA: 01

17. TAMIL NADU: 08
BANK OF BARODA: 01
BANK OF MAHARASHTRA : 01
CANARA BANK: 04
CENTRAL BANK OF INDIA: 02

18. TELANGANA: 02 for Visually Impaired
CANARA BANK: 01
INDIAN OVERSEAS BANK: 01

19. UTTAR PRADESH: 12
BANK OF BARODA : 02
CANARA BANK: 04
CENTRAL BANK OF INDIA: 02
PUNJAB NATIONAL BANK: 01
PUNJAB & SIND BANK: 01
UNION BANK OF INDIA: 02

20. WEST BENGAL: 05 for Visually Impaired
BANK OF INDIA : 01
CANARA BANK: 01
CENTRAL BANK OF INDIA: 02
PUNJAB NATIONAL BANK: 01

SCALE OF PAY: 24050-64480/-
Age: 20-28 years
Age Relaxation: 10 years

a. Blindness:
i. Total absence of sight; OR
ii. Visual acuity less than 3/60 or less than 10/200 (Snellen) in the better eye with best
possible correction; OR
iii. Limitation of the field of vision subtending an angle of less than 10 degree. OR
b. Low Vision:
i. Visual acuity not exceeding 6/18 or less than 20/60 upto 3/60 or upto 10/200 (Snellen) in
the better eye with best possible corrections; OR
ii. Limitation of the field of vision subtending an angle of less than 40 degree up to 10
degree

Guidelines for Persons with Benchmark Disabilities/Specified Disabilities using a  Scribe:

The scribe will be allowed to be used as per the guidelines issued vide Office Memorandum F. No. 16-110/2003-DDIII dated February 26, 2013 by Government
of India, Ministry of Social Justice and Empowerment, Department of DisabilityAffairs, New Delhi and clarification issued by Government of India, Ministry of
Finance, Department of Financial Services vide letter F. No. 3/2/2013-Welfare dated26.04.2013 and Office Memorandum F. No. 29-6/2019-DD-III dated 10.08.2022
issued by Government of India, Ministry of Social Justice and Empowerment, Department of Empowerment of Persons with Disabilities (Divyangjan). In all such
cases where the scribe facility is used, the following rules will apply:

The candidate will have to arrange his / her own scribe at his/her own cost

For candidates availing scribe in accordance with OM - F. No. 29-6/2019-DD-III dated 10.08.2022, shall be allowed scribe facility subject to production of a
certificate at the time of online examination to the effect that person concerned has limitation to write and that scribe is essential to write examination on his/her behalf
from competent medical authority of a Government healthcare institution as per proforma attached as Appendix I. Such candidates shall also, upload their certificate
while filling the application form. Also, the qualification of the scribe should be one step below the qualification of the candidate taking examination. Letter of
undertaking as per Appendix II should be submitted by such candidates at the time of examination.

The scribe may be from any academic stream. 

Both the candidate as well as scribe will have to give a suitable undertaking confirming that the scribe fulfils all the stipulated eligibility criteria for a scribe
mentioned above. Further in case it later transpires that he/she did not fulfil any laid down eligibility criteria or suppressed material facts the candidature of the applicant will stand cancelled, irrespective of the result of the CRP 

Deliberate Wrong information about the candidate/ scribe in declaration form submitted at the time of online application or at the time of examination or at any
stage would render the candidate and scribe being debarred either permanently or for specified periods of time for CRP examinations.

Those candidates who are eligible to use scribe facility shall be eligible for compensatory time of 20 minutes or otherwise advised for every hour of the
examination

In view of the importance of the time element, the examination being of a competitive nature, the candidate must fully satisfy the Independent Medical Officer/ Board of
the Bank that there was necessity for use of a scribe as he/ she has physical limitation to write including that of speed by the disabilities as mentioned in guidelines
regarding Persons with Benchmark/Specified Disability using the services of a scribe. 

Candidates eligible for and who wish to use the services of scribe in the examination should invariably carefully indicate the same in the online
application form. Any subsequent request may not be favourably entertained.

The scribe arranged by the candidate should not be a candidate for the online examination under (CRP-CSA-XV). If violation of the above is detected at any
stage of the selection process, candidature for CRP of both the candidate and the scribe will be cancelled. 

A Scribe can act as Scribe only for one candidate for CRP – CSA-XV process. If violation of the same is detected at any stage of the selection process, candidature
of the candidates for CRP will be cancelled and the scribe shall be debarred from future CRP examinations.

Only candidates registered for compensatory time (at the time of online registration) will be allowed such concessions since compensatory time given to
candidates shall be system based, it shall not be possible for the test conducting agency to allow such time if he / she is not registered for the same. Candidates
not registered for compensatory time shall not be allowed such concessions.

During the exam, at any stage if it is found that scribe is independently answering the questions or prompting answers in any direct/ indirect manner,
the exam session will be terminated and candidate’s candidature will be cancelled. The candidature of such candidates using the services of a scribe will
also be cancelled if it is reported after the examination by the test administrator personnel that the scribe independently answered the questions or prompted the
answer in any direct/ indirect manner. In such cases, the Candidate and scribe may also be debarred either permanently or for specified periods from all CRP
– examinations.

Those candidates who have been debarred from appearing in CRP examinations for specified periods in terms of communication made to that effect by IBPS,
may act accordingly

Visually Impaired candidates (who suffer from not less than 40% of disability) may opt to view the contents of the test in magnified font and all such candidates will be eligible for compensatory time of 20 minutes for every hour or otherwise advised of
examination.

The facility of viewing the contents of the test in magnifying font will not be available to Visually Impaired candidates who use the services of a Scribe for the examination

Educational Qualifications (As on 21.08.2025): :

A Degree (Graduation) in any discipline from a University recognised by the Govt. Of India or any equivalent qualification recognized as such by the Central Government.
The candidate must possess valid Mark-sheet / Degree Certificate that he/ she is a graduate on the day he / she registers and indicate the percentage of marks obtained in Graduation while registering online. 

The candidates applying for vacancies of a particular State/UT, should be proficient in (reading, writing, speaking and understanding) the specified / opted local language of that
State/UT (mentioned in the list provided for each Sate/ UT as per Annexure III). May kindly refer to clause ‘H’ (Local Language Proficiency Test (LLPT)) for further details.

Computer Literacy: Operating and working knowledge in computer systems is mandatory i.e. candidates should have Certificate/Diploma/Degree in computer operations/Language/ should
have studied Computer / Information Technology as one of the subjects in the High School/College/Institute

Application Fees & Intimation Charges: 

Rs. 175/- (inclusive of GST) for SC/ST/PwBD/ESM/DESM candidates