_________RESERVE BANK OF INDIA_________
                                                                                   www.rbi.org.in
                                                                                 RBI/2012-13/50

DBOD No.Leg.BC. 21 /09.07.006/2012-13                                                                       July 2, 2012
                                                                                                                                               Ashadha 11, 1934
 

All Scheduled Commercial Banks

(Excluding RRBs)

Dear Sir,

Master Circular on Customer Service in Banks

Please refer to the Master Circular DBOD.No.Leg.BC. 18/09.07.006/2011-12

dated July 01, 2011

consolidating many of the important instructions issued  by us in the area of customer service up to June 30, 2011. The Master Circular has been suitably updated by incorporating the instructions issued up
to June 30, 2012 and has also been placed on the RBI website (http://www.rbi.org.in).
A copy of the Master Circular is enclosed.

2. It may be noted that the Master Circular consolidates and updates all the instructions contained in the circulars listed in the Appendix to the Master Circular.

3. Banks are also advised to ensure that copies of the circular are available in all their branches so that the customers can peruse the same.

Yours faithfully,

(Rajesh Verma)
Chief General Manager