The Chief General Manager

State Bank of India

Local Head Office

All Circles

31.05.2012

Circular NBG/AC/ATM/01/2012-13

Dear Sir/Madam,

ATM FACILITIES FOR VISUALLY CHALLENGED PERSONS

The detailed guidelines for issue of ATM card to visually challenged customers were issued to the Circles vide GITC letter no. IT/ATM/STG/RMK/167 dated 18.06.2010.The guidelines stipulate

obtention of an undertaking (Annexure-I) from the visually challenged customer before issuance of the card. Recently in a case relating to provision of banking facilities to visually challenged persons,

the Chief Commissioner for Persons with Disabilities has directed that “no additional undertaking (undertaking which is not obtained from any non-disabled citizen) be obtained from customers with visual disability.”Accordingly we have modified the document to be obtained from visually

challenged customers for issuance of card. Henceforth, only a simple  eclaration as per Annexure II should be obtained along with the account opening form. A clear noting should be made on the first page of the account opening form about the obtention of the declaration. Branches may download the declaration .

Please circulate the instructions to all the Branches/Offices under your control.
 

Yours faithfully,
 

General Manager

(Alternate Channels)