In 2008 the Association, jointly with Tata Telecom Services Ltd (TTSL), started an On-the-Job Training Call Centre. It was a unique venture to train visually challenged persons in telemarketing services. The 10 booth Call Centre provided training to visually challenged youth inducted as Trainee Agents for one-year period, in voice-based data reporting and product campaign using IVR equipment provided by TTSL. As On-the-Job Trainee-Agents they received remuneration and incentives depending on the successful calls made by them. Thanks to the communication skills acquired and confidence gained through performing practical tasks in the Training Call Centre a good number of trainees could be placed in different establishments, such as hospitals, offices, apart from call centres. Unfortunately, in 2011 the training programme, along with similar training call centres elsewhere, was suspended for reviewing by TTSL in the light of the new and stricter DND Guidelines introduced by TRAI.

 

Replacing the highly customised voice-base operation call centre the Association has now worked out an upgraded programme to groom computer-literate visually challenged persons for jobs in mainstream call centres where fast auto-dialling equipment and computerised data- collection and management processes are employed. The upgraded training programme besides imparting the required knowledge and soft-skills also offers opportunity to the trainees in performing tasks similar to those in the mainstream call centres. The Association has collaboration with   Quikr.com, a classified portal based company to provide appropriate assignments for the trainee agents who will call the company customers and record feedbacks in CRM software.

 

The outline of training programme is as follows: 

 

 

Eligibility:

 

 

 

The trainee should be between 18 to 30 years and have completed Senior Secondary and possess knowledge of operating computer using screen reading software.

Duration: One year: 10.00 am to 5.pm daily Monday through Saturday.

 

Admission: July

Intake: 10 trainees per batch

Training Fee: Free

Stipend: The trainees will receive training stipend and performance incentive.

 

Skills Imparted:

 

 Familiarization with training centre.

 Communication skill & Computer Practice

 Calling Script Practice

 Theory about work & Calling Script.

 Introduction about Customer Relationship Management programmer (CRM), GSM Gateway & calling process.

 Practical Training on CRM software.

 

Certificate: The Blind Relief Association, Delhi will award certificates to the trainees upon successful completion of the training programme.

 

Job Placement: The placement unit of the Association will help in securing suitable jobs in open industry.

 

Contact Person:      

 

The Project Officer

Technical Training Centre

The Blind Relief Association, Delhi

Lai Bahadur Shastri Marg,

(Near The Oberoi Hotel)

New Delhi -110 003

Ph: 011 65650969/70 e-mail: blindrelief@gmail.com